Effective Date: August 2026

Pitlane Auto Spa ("Pitlane Auto Spa," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, use our mobile application, visit a Pitlane Auto Spa location, purchase car wash, oil change, or other vehicle services, enroll in or use an unlimited wash membership, or communicate with customer service.

1. Information We Collect

The information we collect depends on how you interact with Pitlane Auto Spa:

• Contact and Account Information: Name, email address, telephone number, mailing address, membership account information, and customer-service communications.


• Vehicle Information: License plate number, vehicle make, model, year, and color, vehicle identification number (VIN), vehicle mileage, and oil change/vehicle service history.


• Membership and Transaction Information: Membership plan and account status, payment history, wash and service history, locations visited, and services purchased.


• Payment Information: When you make a purchase or enroll in a recurring membership, we or our payment-processing providers may collect billing and payment information. We do not store complete payment-card numbers on our general business systems.


• Website and Device Information: IP address, browser type, device type, operating system, cookie identifiers, pages viewed, and website interaction information.


• Images and Video: Our locations may use security cameras and vehicle-recognition technology. These systems may collect images or video of customers, visitors, vehicles, and license plates.

2. How We Use Information

We may use personal information to provide car wash and vehicle services, create and manage membership accounts, process recurring billing, maintain service history, respond to customer-service inquiries, prevent unauthorized use or fraud, improve our services, and comply with legal and regulatory obligations.

3. How We Disclose Information

We may disclose information to service providers acting on our behalf (payment processing, website hosting, analytics, IT support), advertising and analytics providers, or when we reasonably believe it is necessary to comply with the law, protect the safety of Pitlane Auto Spa or our customers, or in the context of a business transaction (merger, acquisition).

4. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining active memberships, preventing fraud, and satisfying legal, tax, and accounting obligations.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or misuse.

6. Your Privacy Choices

Depending on your location, you may have the right to request confirmation that we process your personal information, access it, correct inaccurate information, request its deletion, opt out of promotional emails or text messages, and withdraw app permissions through your device settings.

7. Children’s Privacy

Our website, memberships, and vehicle services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations. We will post the revised Privacy Policy and update the "Effective Date."

9. Contact Us